Refund policy

Buyer's Terms & Conditions
Last Updated: 5/18/2025

These Terms and Conditions ("Terms") govern your purchase and use of products offered through our online store and TikTok Shop. By placing an order, you agree to be bound by these Terms, our Privacy Policy, and any additional terms presented to you at checkout.

1. Products and Personalization

  • We specialize in custom and personalized products, including clothing, swimwear, and gifts. Please double-check personalization details before submitting your order.
  • Due to the custom nature of our items, all sales are final unless the product is defective or an error was made on our part.
  • Colors, fonts, and final placement of personalization may vary slightly due to digital previews and production limitations.

2. Orders and Payment

  • All payments are processed securely. We accept major credit cards and any platform-supported payment options, including those available via TikTok Shop.
  • Prices are shown in USD and do not include applicable taxes, shipping, or handling unless explicitly stated.

3. Shipping and Fulfillment

  • Orders typically ship within [X] business days. Processing time may be longer during holidays or high-demand periods.
  • You will receive tracking information once your order is shipped.
  • We are not responsible for delays caused by carriers or incorrect shipping information provided by you.

4. Cancellations, Returns & Refunds

  • Due to the personalized nature of our products, cancellations must be requested within 1 hour of placing the order.
  • Refunds or replacements will only be issued for items that arrive damaged, incorrect, or with manufacturer defects.
  • Return requests must be submitted within 7 days of delivery and must include clear photos of the issue.

5. TikTok Shop Purchases

  • Orders placed through TikTok Shop are additionally governed by TikTok’s Buyer Policies.
  • We do not control TikTok’s payment systems or buyer protections, but we strive to fulfill all TikTok orders in full compliance with their seller requirements.

6. Intellectual Property

  • All designs, logos, product descriptions, and photography are owned by us or licensed for our use. You may not reproduce or use our content without express permission.

7. Privacy and Data Usage

  • Your data is used solely to fulfill your order and provide customer service. We do not sell or share your data except as required to complete your transaction.
  • For TikTok Shop purchases, data may be shared with TikTok and its affiliates as outlined in their privacy policies.

8. Dispute Resolution

  • For any disputes, please contact us directly at [your email/contact info] before pursuing a chargeback or third-party complaint.
  • If unresolved, disputes will be handled according to the laws of the State of California, without regard to conflict of law principles.